Last updated: 08.02.2026
This Refund & Return Policy applies to all purchases made from the website operated by:
GINZEE DISTILERIA SRL
VAT: RO47733989
Trade Register No.: J40/4096/2023
Brand: Tony Dog Gin
Copyrights © 2025 Tony Dog Gin
Registered office: [Insert company address]
Email: office@ginzeedistileria.com
Phone: +40 721 435 363
1. General Policy
Due to the nature of the products sold (alcoholic beverages, sealed consumable goods), returns are limited and accepted only under specific conditions described below.
We comply with EU and Romanian consumer protection legislation, including GEO 34/2014 regarding distance contracts.
2. Products Eligible for Return
Returns are accepted only if:
- The product was delivered damaged
- The product delivered is incorrect
- The packaging is severely compromised during transport
- The product shows manufacturing defects
To be eligible:
- The product must be unopened
- The original seal must be intact
- The product must be in original packaging
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Products
The following cannot be returned:
- Opened bottles
- Products without original seal
- Partially consumed products
- Products damaged after delivery
- Products stored improperly after delivery
Under EU law, sealed consumable goods cannot be returned after unsealing.
4. Withdrawal Right (14 Days)
According to EU distance selling law, customers have the right to withdraw within 14 days.
However, this right does not apply if:
- The product has been unsealed after delivery
- The product is perishable or consumable (alcohol falls under this category once opened)
If the product remains sealed and intact, withdrawal may be accepted.
5. Reporting a Return Issue
Any issue must be reported within 48 hours of delivery.
Send an email to: office@ginzeedistileria.com
Include:
- Order number
- Description of the issue
- Photos of the product and packaging
- Photos of the courier box (if damaged)
Failure to report within 48h may result in refusal.
6. Return Shipping
If the return is approved:
- We cover shipping costs if the error is ours (damaged / wrong product)
- Customer covers shipping if withdrawal is voluntary
Products must be shipped back to:
GINZEE DISTILERIA SRL
[Insert return address]
We recommend tracked shipping.
7. Refund Processing
After receiving and inspecting the returned product:
- Refunds are issued within 5–14 business days
- Refunds are sent via the original payment method
If inspection fails eligibility criteria, refund may be refused.
8. Partial Refunds
Partial refunds may apply if:
- Packaging is damaged but product intact
- Minor defects not affecting usability
This is evaluated case-by-case.
9. Order Cancellation
Orders can be canceled only if:
- They have not yet been shipped
Once shipped, cancellation is no longer possible and falls under return rules.
10. Refused Deliveries
If a customer refuses delivery without valid reason:
- Return shipping costs may be deducted
- Initial shipping costs are non-refundable
11. Contact
For return requests:
Email: office@ginzeedistileria.com
Phone: +40 721 435 363
